FAQ'S
Enrollment & Registration
Frequently Asked Questions
Helpful Hints:
- The email address in our Ascender system that you used to register last year, MUST match the email address you used to create your Parent Portal account.
If you do not have a registration button, or you have it and it is faded and you cannot click on it, that is likely to be the reason why. For assistance, reach out to your campus secretary or parentportal@maypearlisd.org - If a parent logs in to their parent portal account and does not have the option to complete registration, this means we do not have the correct email on file for them in Ascender. For assistance, reach out to your campus secretary or parentportal@maypearlisd.org
- When parents are trying to link their students to their parent portal account, their portal id is not the same as the student id. For assistance, reach out to your campus secretary or parentportal@maypearlisd.org
Q: My student will be new to MISD. When should I complete the enrollment information?
A: Please complete the online enrollment process prior to the first day of school so that your student can begin classes on the first day.
Q: I've never set up a Parent Portal account. What should I do?
A: Once you click on the Parent Portal icon, click under "Create an Account" to create an account. Follow the steps to create your user name and password, and create/answer your security questions. Ask your student's campus secretary or email parentportal@maypearlisd.org for your student's access code. This is the only way to complete your students enrollment or registration. Parent Portal is also a great tool for tracking your student's grades, attendance, and Parent Portal allows you to update your contact information throughout the school year.
Q: When I log in to my Parent Portal account I don't have access to registration. What do I do?
A: Contact Becca Dycus at 972-435-1081 or parentportal@maypearlisd.org to verify that the email address you are using for Parent Portal is the same email that we have listed for you in our database.
Q: What if I don't want to upload my proof of residence, birth certificate, etc?
A: For fastest service, we recommended that you upload your documents into parent portal. We will also accept paper documents at schedule pick up/Meet the Teacher in August.
Q: How do I complete the band or athletics registration? Do I need to do that, too?
A: If your student in grades 7th-12th plans to participate in athletics or band during the school year, you must complete the registration found on the website. This is required for new and returning students. There are forms that are required by the UIL, and not completing this information prior to the first practice may result in your student missing practice time until that information is complete.
Q: What if I need help?
A: Contact Becca Dycus at 972-435-1081 or parentportal@maypearlisd.org for help and questions.